Frequently Asked Questions...
The Order Process...
Shop Your Favourites
Find all your needs and equip your home with specially selected gear to make parenting easier! We work to provide some of the most innovative products for child development.
We spent years searching, developing, and testing them in our own home. We’ve since grown Baby All-Star into an entire line so we can share with you. From our family to yours.
Checking Out
Once you place your order our team will work as fast as possible to prepare your package(s) and provide a speedy delivery. We will send you an order confirmation email give you updates all along the way.
To ensure your data is handled confidentially we use encrypted SSL (Secure-Socket-Layer) secure server software.
Track Your Order
While placing an order you will be required to enter your address and email. You may also enter your phone number, but that is optional.
After your package has shipped out we will then send you another email to update you with a tracking number once available.
The Fun Part
Order received! We remain committed to evolving both our brand and our family, constantly learning and striving to improve each and every day.
If you have any questions at all please! Reach us at support@babyall-star.com and we would love to help you out with any concerns!
Our workplace ethics aim to promote satisfaction and security that extends to offer unique and affordable products that have been sourced with precision. All the way from the moment you visit our site to our warm and welcoming support team to help you along the way. Satisfaction guaranteed!
If you have any questions please reach us at support@babyall-star.com. Our refund policy lasts 14 days from the arrival date. For more details on our return policy click here.
Our products are designed to encourage healthy development and to make sure your baby is always safe, entertained, and perfectly comfortable, which means more peace of mind for you and your little one, which makes a healthier and happier family!
We take pride in customer satisfaction and would love to hear what you think! Feel free to leave us a review of your purchase such as some of the ones below! Thanks for checking us out!
Our workplace ethics aim to promote satisfaction and security that extends to offer unique and affordable products that have been sourced with precision. All the way from the moment you visit our site to our warm and welcoming support team to help you along the way. Satisfaction guaranteed!
If you have any questions please reach us at support@babyall-star.com. Our refund policy lasts 14 days from the arrival date. For more details on our return policy click here.
Our products are designed to encourage healthy development and to make sure your baby is always safe, entertained, and perfectly comfortable, which means more peace of mind for you and your little one, which makes a healthier and happier family!
We take pride in customer satisfaction and would love to hear what you think! Feel free to leave us a review of your purchase such as some of the ones below! Thanks for checking us out!
How Do I Cancel An Order?
If you decide you no longer want the order. We can process a cancellation within 24 hours of your purchase. Please contact us here or at support@babyall-star.com and we can help. Providing its within 24 hours of the order and hasn't been shipped we should be able to cancel your order and process a refund.
How Does Our Shipping Work?
Our shipping times take 1-3 weeks for arrival depending on where you live, but in some cases, a longer delivery time is not under our control. Our standard shipping cost is a flat fee of $7.99 but we provide free shipping on all orders over $45. Taxes are already included on all items.
We Work To Provide The Fastest Delivery Improving Each & Every Day
We try our best to provide the fastest possible shipping while taking extra safety precautions, and rest assured we do provide a tracking number so you can stay up to date with any delivery updates all along the way! We work constantly and safely to have every order arrive as soon as possible.
Most of the time our products will arrive sooner, but once again we want you to be aware in some cases this is not under our control! We thank you for supporting us during this time and we wish you much love from all of us here at Baby All-Star™.
If you have any questions at all please don't hesitate to contact us at support@babyall-star.com or feel-free to send us a message on Facebook, we would love to chat!
My Item Arrived Damaged
Each and every item is shipped with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with a picture of the damaged product and the order number (provided though email). Once received, we'll be happy to send out another free of charge.
To ensure your data is handled confidentially we use encrypted SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
To ensure your data is handled confidentially we use encrypted SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
How Come My Items Arrived Separately?
We apologize in advance for the inconvenience but due to high demand products may arrive separately. We please hope you understand and if you have any questions or concerns please contact us at support@babyall-star.com .
At Which Points Do You Collect My Personal Data and What is it used for?
The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your consent to give it to us:
Email / SMS Opt-ins:
1. Email opt-ins: Throughout your visit to our store you may see a newsletter form in which you could sign up for or you may encounter a pop-up that lets you to enter your email in order to subscribe to our newsletter and/or receive a discount. After placing your email at checkout we may email you to see if you are still in interest of purchasing the item(s) in your abandoned cart. Only your email is collected, and it is used for these purposes only and is not at any point forwarded to a third party. On each email, there is an option to request not to have messages sent to you through email.
2. SMS Opt-ins. For SMS messaging we use a double-opt in process. When you enter your phone number, in the case of an abandoned cart we may send you a text. The first text will be a double-opt in text which means you need to agree to it if you want to receive SMS messages. You can also agree to our SMS newsletter signup at checkout. It is used for these purposes only, and is not at any point forwarded to a third party. On each message, there is an option to request not to have messages sent to you through SMS.
Order Details:
3. While placing an order you will be required to enter your address and email. You may also enter your phone number, but that is optional. This data is used for shipping the items you purchased directly to you, and sending you via email (and/or SMS if you entered your phone number) order confirmation emails and shipping confirmation emails with tracking numbers.
Your email address is not forwarded to any third party at any point. Your name and shipping address are forwarded to the courier for the purpose of delivering your goods only.
Newsletter Subscription:
4. When entering your email while placing an order, your email is entered into our mailing list so that we may send you future discounts and offers. Should you prefer not to be entered into our mailing list you can uncheck the "subscribe" box, or unsubscribe to the newsletter at any time via the "unsubscribe" link, placed at the bottom of every newsletter.
NOTE: any payment data, such as credit card number, is not collected by us, but rather by a third party payment gateway (Paypal or Credit Card), which complies with all privacy and security regulations. We are not exposed to, or hold, any of your payment data.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.