Return Policy
By placing an order, You confirm that You have read, understood and accepted our following policy.
Our policy lasts 14 days from arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
If your purchase never arrived, came defective or damaged, all "Satisfaction Guarantees", "money back Guarantees", Or any variation of these terms used on our website will be honoured in compliance with this refund policy.
Each and every one of our products are eligible for a refund following if they comply with this policy.
We work with the best team of suppliers and manufacturers to bring you everyday children's clothing and educational items with a guaranteed smile on every purchase. If you've experienced any troubles or issues, we are truly sorry and we please ask you to contact us below and we would be more than happy to help.
Contact Us:
Our goal is to always, and continue to serve smiles to our many customers around the world. If you have any concerns, please contact us here or at support@babyall-star.com We will be more than happy to help out and in most cases, we will offer a refund. Please give us 3-5 business days to get back. We hope you understand and we hope to assist in any issues to come.
Non-returnable items:
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable)
- Gift cards for Baby All-Star™ or any co-operating partners
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@babyall-star.com
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@babyall-star.com and we will give further instructions from there.
Shipping:
To return your product, contact us at support@babyall-star.com and we will give further instructions from there.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.